This Privacy Policy applies only to information that you provide to us when you use the Site(s), Service(s) and Product(s) / Application(s).

Please note that acronym “PII” means “Personally identifiable information”

Client Genie, LLC. (hereby referred to as “Client Genie”, “we”, “us”, “our”, "clientgenie.ai") provides this “Privacy Policy” to inform our users of our policies and procedures regarding the collection, use and disclosure of personally identifiable information that we receive when they visit and use any websites owned by Client Genie (collectively, the “Site(s)” or “Website(s)”), and when they use any of Client Genie’s services.

The Sites, Browser Plugins, Extensions and our services are collectively referred to as the “Service(s)” or “Product(s)”.

Our Privacy Policy explains:

 *What information is collected by our services.

 *Why we collect this information.

 *How we use collected information for improving our services.

It is Client Genie’s job to respect your privacy regarding any information we may collect while operating our websites.

Confidential Data

Third party services such as “Google Chrome Browser” can record confidential data such as browsing activities, cookies, local storage. We do not have any control over what data is recorded by third party services. Please refer to privacy policy of third party services for further clarification.

Types of Data We Process

Client Genie processes various types of data to provide, enhance, and secure our services. This data includes:

Account Information: Such as your name, email address, and payment details.

Usage Data: Including browser type, IP address, cookies, and other identifiers used to understand how our services are accessed and used.

User Content and Interactions: Data related to any feedback, inquiries, or interactions with our support team or through our services.

Purposes for Data Processing

We process your data for specific purposes aligned with improving our services and ensuring a secure, personalized user experience. These purposes include:

Service Delivery and Improvement: To operate and improve our services, personalize features, and tailor recommendations.

Security and Compliance: To protect against unauthorized access, detect and prevent fraud, and comply with legal obligations.

Communication: To send important updates, respond to inquiries, and inform you of product-related news and offers.

Analytics and Research: To better understand usage patterns, optimize user experience, and develop new features.

Legal and Transactional Purposes: To fulfill transactions, process payments, and maintain financial records.

How We Process Data

Client Genie processes data both directly and through trusted third-party providers, such as payment processors and analytics services. Data processing includes:

Collection and Storage: Information is collected during sign-up, usage of our services, and interactions with support. This data is securely stored and maintained per industry standards.

Use and Analysis: Data is used to improve service functionality, conduct research, prevent security threats, and meet user needs.

Sharing with Authorized Parties: We share data only with third parties as needed to deliver services or comply with legal requirements. These parties adhere to strict confidentiality and data protection agreements.

How Long We Keep You Personal Information

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 90 days past the termination of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Requesting Data Deletion

You can request data deletion at any time by emailing support@clientgenie.ai. We will respond to your request within 30 days and confirm the deletion of applicable personal data, in compliance with relevant data protection laws.

Google User Data Policy Compliance

We are committed to safeguarding your privacy and ensuring the highest level of security for your data. In alignment with this commitment, we affirm that our use and transfer of information received from Google APIs strictly adhere to the Google API Services User Data Policy, particularly the Limited Use requirements. This adherence is an integral part of our operations and user trust.

AI Usage and Consent

We are committed to using AI responsibly, transparently, and in a way that respects the privacy and preferences of our users. AI technologies may be used in our application to enhance user experience, improve app functionality, personalize content, provide recommendations, automate tasks, and for other purposes aligned with improving our services. These technologies could include but are not limited to machine learning, natural language processing, data analysis algorithms, and predictive modeling.

We prioritize the privacy and security of user data in the deployment of AI technologies. AI-related processes will involve the collection, analysis, and processing of data, which may include user-generated content, usage metrics, and other forms of data as necessary for the functioning of the AI technologies.

By using Client Genie, you consent to the use of AI technologies as described. This consent involves the collection, storage, and processing of your data by AI technologies for the purposes outlined above.

Aggregated Statistics

Client Genie may collect statistics about the behavior of visitors to its websites. Client Genie may display this information publicly or provide it to others. However, Client Genie does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Client Genie discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations:

*That need to know that information in order to process it on Client Genie’s behalf or to provide services available at Client Genie’s websites

*That have agreed not to disclose it to others.


Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Client Genie’s websites, you consent to the transfer of such information to them. 

Client Genie will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above,

Client Genie discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Client Genie believes in good faith that disclosure is reasonably necessary to protect the property or rights of Client Genie, third parties or the public at large.

If you are a registered user of our services and have supplied your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with our products.

Client Genie takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Website Visitors

Like most website operators, we collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Client Genie’s purpose in collecting non-personally identifying information is to better understand how our visitors use its website and to better provide related content to its visitors.

From time to time, we may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

We also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users. We only discloses logged in user IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Purchase Information

If you purchase subscriptions to our Service from our Site, we request that you provide your name, email address, billing address, credit card information, telephone number and other information necessary to open your account, complete the transaction and generate tax invoice.

We do not collect or store your full credit card information (although we may store the last four digits for verification purposes).

We use third party payment processing websites for processing payments. We do not have any control over information collected by third party payment processing websites. We encourage your to read privacy policy of third party payment processing websites for further clarification.

Children

The nature of our service appeal to people of all kinds, we do not knowingly acquire or receive personally identifiable information from children under 13. If we later learn that any user of our service is under the age of 13, we will take appropriate steps to remove that user’s information from our database and restrict that user from accessing our service.

Security

Security of your personally identifiable information is important to us. We follow industry standards to protect personally identifiable information.

Please note that no system in this world is 100% secure and we do not guarantee the absolute security of your information.

Privacy Policy Changes

Client Genie reserve the right to make minor changes to our privacy policy page. We may notify our website visitors, clients and customers using their email address or notifications on this website. Most of the changes are likely to be minor changes, still we encourage all visitors to frequently check and re-evaluate our privacy policy page. Your continued use of this website and products and services offered on this website after a privacy policy change will indicate your acceptance of such changes. 

We last updated our Privacy Policy on 10/30/24.

International Data Transfer

Data provided by you is maintained on our servers, these servers are located at various places across the world. Your information may be transferred to, and maintained on servers that are located outside of your city, state, country or other governmental jurisdiction where the privacy laws might be different or not as protective as those in your jurisdiction.

Third-party content

Third-party content displayed on this website may be delivered to users by third party websites and partners. These website may use cookies , local storage and other modern browser features for tracking usage of their services. Client Genie does not have any control over tracking of this data by third parties therefore interaction of our users with functionality offered by third parties is governed by privacy policy of legal entity providing such functionality.

Links to Other Sites and Services

Our services may contain various links to other third party websites. We link to these websites is not a representation, authorization or endorsement with that third party websites. We do not have any control over third party websites and their actions. Other websites and services have their own privacy policies and follow different rules regarding to maintaining privacy of their users. We recommend our users to read privacy policies of other websites for further clarification.

Testimonials

We reserve the right to display personal testimonials of our satisfied customers on our website. With your consent we may post your testimonial along with your name. If you want to update or delete this testimonial, then you can contact us using our email address (support@clientgenie.ai).

Third Party Payment Processing Website

We use third party payment processing websites for processing transactions. We do not have any control over information collected by third party payment processing websites. We encourage you to read privacy policy of payment processing websites for further clarification.

Email And Mailing List Information

We reserve the right to collect feedback / testimonials sent to us using our contact email. We also reserve the right to collect contact emails sent to us using our contact us page. All emails that are sent to us are recorded on our email servers. These emails are used for improving our services.

If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.

If you have submitted your email address or other contact information via our site, we may use this information to send you news about our services and products or promotions. We may use one or more service providers to send you information about our products.

We will give you the ability to opt out of product related e-mails.

Important emails, regarding to your account security and billing will be delivered to your email regardless of any other circumstances.

Information Gathered Using Browser Features

We use cookies, local storage, Web-Sql to help our products and services identify track visitors, their usage of our websites and products website, and their website access preferences.

Client Genie clients and visitors who do not wish to have cookies, local storage data, web-sql data or any other personally identifiable data placed on their computers should set their browsers to refuse cookies, local storage, web-sql data before using Our websites services or products, with the drawback that certain features of websites may not function properly without the aid of these advanced features.

Business Transfers

If Client Genie, or substantially all of its assets were acquired, or in the unlikely event that Client Genie goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Client Genie may continue to use your personal information as set forth in this policy.

Third-Party Sites and technology partners

Stripe is used as our payment processor. Stripe’s privacy policy can be found here: https://stripe.com/privacy

ClickFunnels is used as our website creation platform. ClickFunnels' privacy policy can be found here: https://signup.clickfunnels.com/privacy-policy

Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements: https://developers.google.com/terms/api-services-user-data-policy#additional_requirements_for_specific_api_scopes

Contacting Us 

If you have questions about our privacy policy or privacy practices, please contact us at: support@clientgenie.ai